Mochii sits between your strategy and your PSA. Tickets that need real project work flow out of Autotask into tracked tasks, every one tied to the client, while your leadership runs EOS on the same data your techs work from.
Escalations, onboardings, migrations and multi-day work leave the ticket queue as structured Mochii tasks and projects. The ticket stays the system of record. Mochii is where it gets done.
Pull execution-worthy tickets from Autotask queues you choose. Each becomes a tracked task or a full project with sections, subtasks and owners.
List, open, close, reopen and update ticket status without leaving the task. Status changes flow back to Autotask.
Progress notes posted from Mochii land on the Autotask ticket, so the service desk and the client see the same history.
Your Autotask company list is the client list. Every ticket, task and project is scoped to the right client automatically. No lost work in a global queue.
New hire and termination tickets are recognized and routed to the right queue and template, so repeatable MSP work starts from a checklist, not a blank ticket.
Built-in time tracking and timesheets on every task, tied to the client the work belongs to.
Rocks linked to client projects. Issues tied to tasks. A Scorecard that can show closed tickets per week and CSAT next to revenue. Level 10 meetings with the agenda already filled in.
Invite a client contact as a guest. They see the projects and tasks you share, comment, and upload files. Nothing else.
Record working sessions and client meetings. Mochii writes the notes, detects action items, and promotes them to real tasks on the right project.
Mochii does not replace Autotask. It turns tickets and strategy into execution work and keeps one subscription instead of three.
Autotask is live today. ConnectWise PSA and more PSA, RMM and MDM integrations are on the roadmap.
No. Mochii connects to Autotask and turns the tickets that need project work into tracked tasks and projects. Autotask stays the system of record for the ticket, and status changes and notes flow back to it.
Autotask is live. ConnectWise PSA and more PSA, RMM and MDM integrations are on the roadmap and are not available yet.
You pick the Autotask queues to watch. Escalations, onboardings, migrations and other multi-day tickets are pulled in as tasks or full projects, tied to the client that owns the ticket.
Yes. Rocks, Level 10 meeting agendas, Scorecard, Issues (IDS), Accountability Chart, V/TO, Headlines, People Analyzer and core process tracking are built in and linked to the projects and tasks that deliver them.
Yes. Invite a client contact as a guest and they see only the projects and tasks you share with them.
One all-inclusive plan. New customers pay $19.99 per user per month and existing Chibitek clients $14.99, guaranteed through December 31, 2026.
The demo includes an MSP workspace with Autotask tickets, client projects, EOS and captures. No signup needed.